- Q: If my order is paid and completed, will I be able to make any changes on the same order?
A: If you need to make changes to the confirmed order, please cancel the order and make a new one.
- Q: Do you have any retail shops where I can pick up my items?A: We are planning our retail shops at this moment. Please check our website for updates.
- Q: Can I refund or exchange items?A: You may return new, unopened items sold within 14 days of delivery for a full refund.
- Q: How do I contact customer service?A: Please leave your message on our website or email to firstname.lastname@example.org
- Q: Unpaid items / order cancellation?A: If your do not make the payment within 7 days after you place the order, your order will be cancelled automatically. Please place an order again.
- Q: How long will I receive my shipment?A: It normally takes about 7-10 business days for the delivery after you complete your order. If you do not receive your shipment after 10 business days, please leave your message on our website or email us. Our staff will contact you regarding your shipment.
- Q: What should I do if I fill the wrong address?A: When your order complete your information will pass to logistics company immediately. Please contact with our Customer Service Center right away and tell us the right information about the address. We will help you to contact with logistics company. Customer Service Center Email: email@example.com
- Q: Can you ship to other countries besides Canada?A: Our online shop is only available in the Canadian market at this moment. Please check our website updates for the availabilities for other countries.
- Q: How much is the shipping?A: Free shipping when you purchase 1 carton box of the item. Each carton box contains 12 bags / 48 packs of noodles.